165 Exam Questions with 100 Correct

Salesforce Community Cloud Consultant 165 Exam Questions with 100% Correct Answers – COMPLETE SOLUTION

How do you enable Communities? - ✔✔Setup>Customize>Communities>Communities Settings

What should you consider Once you enable communities? - ✔✔it cannot be disabled. Enabling communities also permanently turns on the new UI theme and universal header.

What should you consider abour Header Visibility? - ✔✔- Can be controlled via the "View Global Header" profile permission

• Should only be enabled for users needing to access their communities on a regular basis, such as

Community Managers or support agents

• Notify users about the impact on their user interface

What is the Kokua template? - ✔✔A visually rich, responsive self-service template that let's users search for and view articles, or contact support if they can't find what they're looking for; knowledge and cases supported

What is the Koa template? - ✔✔A text-based, responsive self-service template that let's users search for and view articles, or contact support if they can't find what they're looking for; knowledge and cases supported

What is the Napili template? - ✔✔A customizable template for building a responsive, self-service community that lets users post questions to the community, access records such as orders, view articles and create support cases; knowledge, cases, Q&A and custom objects supported

What is the Aloha template? - ✔✔A configurable, app launcher template, SSO authentication, identity management and connected applications

What is Salesforce Tabs + Visualforce? - ✔✔Standard structure, supports most standard objects, custom objects and SF1

What are the Pros of Visualforce + Tabs? - ✔✔- Default themes are effortlessly customizable

• Support available for all sales, service, marketing and platform features
• Complete features of Force.com are accessible

What are the Cons of Visualforce + Tabs? - ✔✔- Coding knowledge is mandatory

• Requires knowledge of Force.com platform

What are the Pros of Community Builder? - ✔✔- Out of the box application, targeted at self-service Communities

• More Cascading Style Sheets (CSS) available
• Easier rollout of self-service Community use cases

What are the Cons of Community Builder? - ✔✔- Limited to self-service functionality (cases, Salesforce Knowledge, and Chatter Questions)

• Doesn't support other sales, service or platform use cases
• Lacks full platform capability

What is a Partner Community? - ✔✔A business-to-business community that needs access to sales data such as partner relationship management (leads, opportunities, campaigns)

What is a Customer Community? - ✔✔A business-to-consumer community with large numbers of external users

What is a Customer Plus Community and how does it differ from a Customer Community? - ✔✔A business-to-business community for support and non-sales scenarios, such as eCommerce (delegated admin, reports and dashboards)

What are the delegated external user administration privileges? - ✔✔- Create external users

• Edit external users
• Reset passwords for external users
• Deactivate existing external users

What should you consider when setting up delegated external user administration? - ✔✔- You can also grant delegated administration rights using permission sets.

- On the profile you're granting delegated administration rights to:

• Add the "Create" and "Edit" permissions on contacts so that delegated administrators can create and

update contacts related to their account.

• Set the Accounts and Contacts tab settings to Default On so that delegated administrators can view

the Accounts and Contacts tabs and easily manage contacts related to their accounts.

• Add the Accounts and Contacts tabs to your community.
• Set field level security and page layouts so that delegated external user administrators can access only

the account and contact fields you specify.

How do you enable Community Zones? - ✔✔Setup>Customize>Idea>Idea Zones - Chatter Answer and Ideas

What are zones? - ✔✔Zones organize ideas and questions into logical groups, with each zone having its own focus and unique ideas and questions. Zones are shared by the Ideas, Answers, and Chatter Answers applications, allowing you to view and create zones from those locations. Professional Edition organizations can have only one internal zone. All other editions can have up to 50 zones shared between Ideas, Answers, and Chatter Answers.

What can you do in Community Settings? - ✔✔- Enable Partner Super User Access

• Enable report options for external users
• Moderation applies to all feed posts regardless of where they are visible
• Moderation rules can be configured for internal users' feed posts on records
• In Salesforce1, support links to Visualforce pages from community pages made using Visualforce

What sections are included in the Community Manager? - ✔✔Dashboards, Engagement, Moderation, Topics, Recommendations, Reputation, Administration

What Dashboards are available in the Community Manager? - ✔✔Overview, Members, Activity, Group, Topics, Content, Moderation, Self Service, Search, Settings

What are Community Dashboards? - ✔✔Dashboards in Community Management map to dashboards in your internal org. Select dashboards to display in the Dashboards section. The dashboard you map to Home appears on your Community Management Home page. Expand the Dashboards section to view each mapped dashboard page. You can choose to show any dashboards you have access to, however, keep in mind that the selected dashboards need to be accessible to the community managers for this community. Either select dashboards from Public folders or ensure that they are shared with the appropriate people before you select them.

What can you find in Community Manager>Engagement? - ✔✔Adoption, Activity, Groups, Topics, Files, Self Service, Settings

What is Community Engagement? - ✔✔Insights pages map to report folders in your internal org. Enter a label for each Insights page and then select the report folder that you want to map to the page. Expand the Engagement section to view each mapped Insights page. Insights pages display the reports included in the mapped folder. To add or delete Insights reports from your page, add or remove the reports from the folder in the Reports tab in your organization. Make sure that your community managers have access to the reports you've selected.

What can you find in Community Manager>Moderation? - ✔✔Overview, Flagged, Pending, Members, Audit Trail, Content Criteria, Member Criteria, Rules

True/False: If your community uses the Customer Service (Napili) template, moderation rules apply to questions and group posts created by your community members. If your community uses Salesforce Tabs + Visualforce, moderation rules can also run on publisher actions. - ✔✔True

True/False: You can also use the Metadata API or Tooling API to set up content rules. - ✔✔True

What are some things to keep in mind about Content Rules? - ✔✔- Your org can have up to 30 rules.This limit is per org, not per community. This limit includes both content rules and rate rules.

• Each content rule can have up to 3 keyword criteria and 10 member criteria.