Chapter 04 Workplace Emotions, Attitudes, and Stress

Chapter 04 Workplace Emotions, Attitudes, and Stress

True / False Questions

• Emotions are the primary source of individual motivation. TRUE

By definition, emotions put us in a state of readiness and are the primary source of individual motivation.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Emotions represent the cluster of beliefs, assessed feelings, and

behavioral intentions toward a person, object, or event. FALSE Emotions are physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Emotions are brief events or "episodes". TRUE

Emotions are physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness. These "episodes" are very brief events that typically subside or occur in waves lasting from milliseconds to a few minutes.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Moods represent our reaction to specific people or events, whereas

emotions are not directed toward anything in particular. FALSE Emotions are directed toward someone or something. This differs from moods, which are not directed toward anything in particular and tend to be longer-term emotional states.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• People are consciously aware of most emotions they experience. FALSE

Emotions are experiences. They represent changes in our physiological state (e.g., blood pressure, heart rate), psychological state (e.g., thought process), and behavior (e.g., facial expression). Most of these emotional reactions are subtle and occur without our awareness.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Strong emotions trigger our conscious awareness of a threat or

opportunity in the external environment. TRUE Emotions put us in a state of readiness. When we get worried, for example, our heart rate and blood pressure increase to make our body better prepared to engage in fight or flight. Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Moods are less intense emotional states that are directed toward

something or somebody in particular. FALSE Emotions are directed toward someone or something. This differs from moods, which are not directed toward anything in particular and tend to be longer-term emotional states.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Emotions put us in a state of readiness. TRUE

Emotions put us in a state of readiness. When we get worried, for example, our heart rate and blood pressure increase to make our body better prepared to engage in fight or flight.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions in the Workplac
e

• Emotions generate a core affect that something is good or bad, helpful

or harmful, to be approached or avoided. TRUE Emotions have an associated valence (called core affect) signaling that the perceived object or event should be approached or avoided.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Types of Emotions

• Attitudes are judgments, whereas emotions are experiences. TRUE

Attitudes are judgments, whereas emotions are experiences. In other words, attitudes involve evaluations of an attitude object, whereas emotions operate as events, usually without our awareness.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions, Attitudes, and Behavior

• Beliefs are established perceptions about an attitude object. TRUE

Beliefs are established perceptions about an attitude object—what you believe to be true.

AACSB: Analytic
Ac
c
essibility: Keyboard NavigationBlooms: RememberLearning Objec
tive: 04-01 Explain how emotions and c
ognition (logic
al thinking) influenc
e attitudes and behavior.
Level of Diffic
ulty: 1 EasyTopic
: Emotions, Attitudes, and Behavior