Chapter 1: Pre-assessment Test: SHRM-

Chapter 1: Pre-assessment Test: SHRM- CP and SHRM-SCP Already Passed

• One of the key PEST factors that can influence an organization's global talent acquisition and

retention strategies is the following question: Do tax and other socialized incentives exist that

could influence hiring decisions? This factor is identified as:

• Political
• Economic
• Social
• Technological ✔✔A. Political
• The factor that addresses whether tax or other socialized incentives exist that could influence

hiring decisions is a political factor.

• What is behavioral engagement?
• The inherent personality-based elements that make an individual predisposed to being engaged
• Workplace conditions or practices that can be improved through organizational interventions

under management's control

• The effort employees put into their jobs, which leads to greater value
• When employees appear engaged but do not feel or think in an engaged way ✔✔C. The effort

employees put into their jobs, which leads to greater value

• Behavioral engagement is evident in the effort employees put into their jobs, which leads to

greater value, creating higher performance from their less-engaged counterparts.

3. An employee opinion survey is a survey that:

• Attempts to determine employee perceptions of the quality of management and the

effectiveness of compensation and benefits programs

• Attempts to measure data on specific issues such as safety procedures or work processes
• Focuses on the employee level of satisfaction, commitment, and morale
• Identifies quality and measure of work-life issues ✔✔B. Attempts to measure data on specific

issues such as safety procedures or work processes

• An employee opinion survey is a survey that is designed to measure important data on specific

issues that the employer may be evaluating or considering

• What is a participatory learning method called in which a group of learners, sitting in the center

of a circle, debate or discuss a topic while the remaining learners observe the discussion?

• Round robin
• T-group
• Role play
• Fishbowl activity ✔✔D. Fishbowl activities involve a group of learners sitting in the center of

a circle debating or discussing a topic while the remaining learners observe the discussion.

• Fishbowl activity

• Which of the following job analysis methods has the benefit of defining the job with a relatively

objective approach and also enables analysis to be performed using computer models?

• Interview
• Highly structured questionnaire
• Open-ended questionnaire
• Work diary or log ✔✔B. Highly structured questionnaire
• A highly structured questionnaire has the benefit of defining the job with a relatively objective

approach and also enables analysis using computer models. This is good when a large number of jobs must be analyzed and there are limited resources to do it.

• Which organizational lifecycle phase features efforts to maximize efficiency out of every

existing element of the business?

• Introduction
• Standardization
• Maturity
• Decline ✔✔C. Maturity
• During maturity, managers must focus on maximizing efficiency out of every existing element

of the business. They must not only control the use of resources and manage risks but also be creative problem solvers.

• What is the purpose of a SWOT analysis?
• To determine an organization's operating requirements during an upcoming fiscal year
• To identify current market pressures with potential negative impact on the organization
• To evaluate organizational merger prospects as part of a due diligence assessment
• To assess an organization's strategic capabilities in comparison to the threats and opportunities

identified during environmental scanning ✔✔D. The SWOT analysis is a simple and effective process for assessing an organization's strategic capabilities in comparison to the threats and opportunities identified as part of the analysis

• To assess an organization's strategic capabilities in comparison to the threats and opportunities

identified during environmental scanning

• What is the purpose of a mission statement?
• To specify what activities an organization intends to pursue
• To provide a guiding image of the future an organization plans to attain through its strategy
• To identify beliefs that are important to an organization and that often dictate employee behavior
• To identify high-level targets that can become specific measureable objectives ✔✔A. To

specify what activities an organization intends to pursue

• A mission statement specifies the activities an organization intends to pursue and the course

management has charted for the future. It is a concise statement of its strategy.

• Some organizations make sure that the key performance indicators they use to evaluate

organizational strategy are aligned with various sources of value through a technique called:

• Balance sheet analysis
• Balanced scorecard technique
• SWOT analysis
• Blue ocean strategies ✔✔B. Balanced scorecard technique
• Some organizations use a balanced scorecard approach to identify their key performance

indicators and to make sure that the objectives used to measure performance are strategically aligned to the various sources of value to the organization.

• What is the first thing HR leaders must do when engaged in the process of allocating resources

to strategic activities when their HR budget is organized into two parts: an operational budget that funds ongoing operational activities and a strategic budget that funds projects aligned with the organization's strategic goals?

• Budget ongoing operational activities first.
• Budget strategic activities first.
• Compare previous and current activities and allocations with activities that support the proposed

organizational strategy. Budget strategic activities first as projects.

• Compare previous and current activities and allocations with activities that support the proposed

organizational strategy. Create a combined prioritized budget list. Budget based on this list. ✔✔C.Compare previous and current activities and allocations with activities that support the proposed organizational strategy. Budget strategic activities first as projects.

• A comparison of previous and current activities and allocations is a first priority. Changes

always affect a budget. Then, allocate funding to operating activities as affected by changes first.Next, fund strategic activities as projects.

• What is the HR role, sometimes referred to as an "HR practitioner," that is usually the first

point of contact for a variety of HR issues?

• Specialist
• Generalist
• Manager
• Leader ✔✔B. Generalist
• An HR generalist is an HR professional who is a "jack of all trades." A generalist is usually the

first point of contact for employees and supervisors on a wide variety of HR issues.

• What are project leaders called when a Six Sigma process is implemented?
• Green Belt
• Master Green Belt
• Master Black Belt
• Black Belt ✔✔D. Project leaders are referred to as Six Sigma Black Belts.
• Black Belt