Management: An Interactive Approach, 1e (Mollica)

1 Copyright © 2023 Pearson Education, Inc.

Management: An Interactive Approach, 1e (Mollica)

Chapter 1 Management and Ethics in a Global World

1) Terrell is excited to begin his new position as a manager for Cheddar's Restaurant. As a manager, what is Terrell's primary task?

• Creating an advertising campaign for the restaurant chain
• Administering a new health insurance plan during open enrollment
• Developing a new software program for promotion
• Guiding employees toward achievement of the organization's goals

Answer: D

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Challenging

AACSB: Application of knowledge

2) As a new manager in his department, Mauricio is focused on getting things done quickly by using the least amount of resources and producing minimal waste. Mauricio's primary focus is

on:

• efficiency.
• effectiveness.
• quality control.
• financing.

Answer: A

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Moderate

AACSB: Application of knowledge

3) Jeff is looking for a new job. On his resume, Jeff details his ability to get things done quickly and using the least amount of resources such as money and employee effort. On Jeff's resume, he

focuses on:

• effectiveness.
• efficiency.
• administration.
• functional expertise.

Answer: B

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Moderate

AACSB: Application of knowledge

2 Copyright © 2023 Pearson Education, Inc.4) Omar was hired as a consultant for a multinational corporation. He determines that the organization needs help getting things done quickly and using the least amount of resources such as money and employee effort. Omar's recommendation for the organization would be to

improve:

• effectiveness.
• efficiency.
• administration.
• functional expertise.

Answer: B

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Moderate

AACSB: Application of knowledge

5) Breanna is conducting performance appraisals with her employees. One of her employees has not been meeting expectations with his level of performance. As Breanna meets with this employee, her discussion includes the difference between efficiency and effectiveness. How should Breanna explain efficiency and effectiveness to her employee?

• Efficiency means developing a universal program for all newly hired candidates;

effectiveness means being the best in the industry.

• Efficiency means focusing on future goals as a way to profitability; effectiveness means

creating development plans.

• Efficiency means creating a sustainable competitive advantage; effectiveness means

accomplishing value, importance, and objectivity.

• Efficiency means getting things done quickly with the least amount of resources;

effectiveness means achieving important goals.

Answer: D

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Challenging

AACSB: Application of knowledge

6) On a recent job interview, Tara was asked about her effectiveness as a manager. What should Tara include in her response to this question?

• Tara should include her ability to get things done quickly.
• Tara should include her ability to use the least amount of resources.
• Tara should include her ability to achieve important goals.
• Tara should include all of these.

Answer: C

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Challenging

AACSB: Application of knowledge

3 Copyright © 2023 Pearson Education, Inc.7) In a recent departmental meeting, Cynthia was asked to make a recommendation to the management team on the organization's effectiveness. Which of the following is the best way for Cynthia to describe effectiveness to the management team?

• Getting things done quickly
• Using the least amount of resources
• Producing minimal waste
• Achieving important goals

Answer: D

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Moderate

AACSB: Application of knowledge

8) Victor was asked to complete a self-assessment prior to his performance appraisal with his manager. He would like to discuss his ability to get things done quickly using the least amount of resources and producing minimal effort. Victor's focus on his self-assessment is on:

• effectiveness.
• efficiency.
• administration.
• functional expertise.

Answer: B

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Moderate

AACSB: Application of knowledge

9) Katelyn is developing her LinkedIn profile and wants to include her effectiveness on past projects in her organization. Which of the following should Katelyn include as a measure of her effectiveness?

• Her ability to achieve important goals
• Her ability to get things done quickly
• Her ability to use the least amount of resources
• Her ability to produce minimal waste

Answer: A

Learning Objective: 1.1 Describe what management is and why having great managers is important.

Topic/Concept: What Is Management?

Difficulty level: Moderate

AACSB: Application of knowledge