NR-222 Health & Wellness Final Exam
What are the steps involved with communication?
- Exchange information, thoughts and feelings
List factors for effective communications
- Value clarification- know our own values and what we are comfortable with
Do not impose own values on clients Therapeutic use of self (self-concept and self-esteem)
What are the barriers to effective communication?
- Language, cognitive impairment, hearing/visual impairment, unresponsiveness
Stages of a therapeutic relationship
- Orientation/introductory phase (meet and greet); Working Phase
(interactions/building relationship), Termination Phase (handing over care, ending relationship)
Accountability
- ability to answer for one’s own actions
Autonomy
- the right to determine what treatments or interventions one will accept
Beneficence
- the quality or state of doing or producing good
Competence
- ability to provide care
Confidentiality
- status of maintaining privacy
Consent
- process of ensuring that a person has all of the appropriate information necessary to
come to a decision about participation
Dilemma
- Questions of what is right and what should be done
Ethical issues
- Situations that present dilemmas involving right and wrong
Malfeasance
- Performance by a public official of an act that is legally unjustified, harmful,
wrongdoing
Moral
- Feelings and values related to right and wrong
Non-malfeasance
- avoidance of harm or hurt
Responsibility
- willingness to respect obligations and to follow through on promises
Self-determination
- Free choice of one’s own acts without external compulsion
Veracity
- Devotion to the truth
Types of ethics
- Deontology, Utilitarianism, Feminist, Ethics of care
Deontology Ethics
- Defines actions as right or wrong
Utilitarianism Ethics
- Actions that are good and aimed at yielding the greatest amount of
pleasure/happiness, causing the least amount of pain/harm
Feminist Ethics
- Inequality of care between people
Ethics of care
- importance of understanding relationships especially as they are revealed in personal
narrative
Describe the Code of Ethics
- Set of guiding principles - group expectation and standards of behavior that all
members of a profession accept created by ANA
What are the principles of the Code of Ethics?
- Responsibility, Accountability, Advocacy and Confidentiality
Provisions of Ethics 1- Practices with compassion and respect for all 2-Primary commitment is the patient 3- Promote, advocate and strive to protect health, safety and rights of patient 4- Responsible and accountable for practice 5- Owes same duties to self, preserve integrity/safety and learning 6- Establishes, maintains and improves health care 7- Participates in advancement of professions thought practice, education, knowledge development 8- Collaboration with other professional to promote health 9- Responsible for articulating nursing values, integrity of profession and shaping social policy
Process of solving an ethical dilemma
- Ask if this is an ethical dilemma
- Gather all relevant information
- Clarify values
- Verbalize the problem
- Identify possible courses of action
- Negotiate a plan
- Evaluate the plan
Family function Process of continual change in the system as information and energy are exchanged between the family and environment