ServiceNow CSA Exam

ServiceNow CSA Exam

What are the different interfaces for accessing a ServiceNow Instance? - -Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent

What are the tree components of the Now Platform User Interface? - -Banner Frame -Application Navigator -Content Frame

What is a collection of users who share a common purpose? - Group

Where can you locate product documentation? - docs.servicenow.com

What is a collection of permissions used to grant access to different parts of the platform? - Role

What is a common way of testing functionality for different roles? - Impersonate User

A row represents what in the ServiceNow database - Record

What are the three different types of context menus in a list view? - -List -Column -Record

What are the three components of a filter condition? - -Field -Operator -Value

What defines which fields appear in a list and the order of said fields? - View

Which field type displays as a check box on the form? - True/False

Which field type displays information from another table? - Reference

Which tool can be used to change the layout of the form view for all users? - Form Designer

What are the three main components of the Form Designer? - -Page Header -Field Navigator -Form Layout

What allows fields to be populated automatically when applied? - Template

Which UI action saves information for a new record and leaves the form? - Submit

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? - My Groups Work

What is the difference between Work notes and Additional Comments - Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor)

Which tab contains the activity stream for a task? - Notes

Which tool enables users to collaborate on a task real-time and links conversations to records? - Connect Chat

What can trigger a notification? - Record inserted or updated Event is fired A script

What is used to get information from tables through referenced fields? - Dot-walking

Which three tabs are used to configure an email notification? - When to send Who will receive What it will contain

How is dot-walking used when configure a notification? - -Identify the recipient (e.g.Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF})

Which module opens the Report Designer Interface? - Reports > View/Run

Name three ways of sharing a report with other people in the organization. - Scheduled email Export to PDF Publish

What are the four tabs used to guide the user through creating a new report in the report designer? - Data Type Configure Style

What should you consider when exporting a report to PDF and share the exported file? - - Information may be obsolete -Access control is not enforced on exported data

Which modules can you use to create a new table? - Tables

Tables & Columns

What is created by default when you create a new table? - -Application Menu with the same name as the table Label -Module with the plural of the table Label

What is specified in an access control list rule? - -Object and Operation being secured -Permissions required to access the object

What types of permissions can be configured in an access control rule? - -Roles -Conditions -Script that set the answer variable to true or false

In what order are access controls evaluated? - Table-level: most specifics to most general

then field-level: most specific to most general

Which object grants access to all table records? -

Which elevated role is required to modify access control rules? - security_admin

Which module is used as the first step for importing data? - Load Data

What are the steps for importing data using an import set? - Load the data Create a transform map Transform the data Clean up the import table

Which option allows you to update existing target table records when importing data from an import set? - Coalesce

Which tool is used to determine relationships between fields in an import set and an existing table? - Transform Map

What is defined as a series of tables containing assets and business services controlled by a company? - Configuration Management Database (CMBD)

What is a CI? - -Configuration Item -Can be tangible (hardware, software, servers, etc.) or intangible (business services, email, etc.)

Which ServiceNow product can be used to populate the CMBD? - Discovery

What are the three key tables in the CMBD? - -cmdb -cmdb_ci -cmdb_rel_ci

What is the module used to import word documents as articles? - Knowledge > Articles > Import Articles

What access does a user need to be able to import articles to a knowledge base? - Can contribute

Which module is used to view knowledge content by category? - Self Service > Knowledge

Which role can manage multiple knowledge bases? - knowledge_admin

What tool controls the publishing and retiring process for knowledge articles? - Workflows

What is used to determine user access to knowledge bases or a knowledge article? - User Criteria

What is created when an order is placed for a catalog item? - -REQ# (Request) -RITM# (Requested Item) -SCTASK# (Service Catalog Task)

Which module is used to add, updated, or remove catalog items? - Maintain Items

What is attached to a catalog item and determines the fulfillment process? - Workflow

What represents questions asked when ordering a catalog item? - Variables

What represents multiple related items grouped as one request? - Order Guide

What appears as a simplified form to create a record in a table? - Record Producer

What is the name of the interface for building process automation capabilities? - Flow Designer

Which module is used to create or edit flow designer flows? - Flow Designer > Designer

Where is the data from an action stored so it can be used in subsequent actions in the flow?

• Data Pill

When attaching a flow to a service catalog item, which plugin needs to be activated? - Flow Designer support for the Service Catalog

What are the components of a Flow Designer flow? - -Trigger -One or more Actions

What is the language used for scripting in ServiceNow? - JavaScript