USPS Exam 421 Window Clerk Practice

USPS Exam 421 Window Clerk Practice

USPS Mission – Provide, trusted, affordable, universal

24-Hour Clock – Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.

Delivery Methods – Planes, trucks, cars, boats, bicycles, snow mobiles, mules.

APC –

Automated Postal Centers

Automated Postal Centers – Self-serve kiosks, commercial retail outlets, banks, ATMs.

Mail Arrival Profile – Determines operational startup & staffing.

CET –

Critical Entry Time

Clearance Time – Mail is cleared for dispatch.

18:00 –

Carriers in from street.

20:00 –

80% of collection mail should be cancelled at the P&DC.

23:00 –

Out of primary processing.

24:00 –

Secondary Operations Complete

04:00-09:00 –

Distribute to DDC/DDU

07:00 –

100% of DPS 2nd pass complete.

Core Responsibility – Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.

PolicyNet – Online resource to find handbooks, manuals, publications.

Directives – Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service.

DMM –

Domestic Mail Manual

Domestic Mail Manual – DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.

IMM –

International Mail Manual

International Mail Manual – IMM - Mailing conditions for each country, also includes a list of countries.

ASM –

Adminstrative Support Manual

Administrative Support Manual – Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.

POM –

Postal Operations Manual

Postal Operations Manual – Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.

ELM –

Employee & Labor Relations Manual

Employee & Labor Relations Manual – Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.

F101 –

Field Accounting Procedures

AS or MS – Handbook ID for Administrative Support Manual (ASM)

DM –

Handbook ID for Domestic Mail Manual (DMM)

EL or P - Handbook ID for Employee & Labor Relations Manual (ELM)

M - Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)

PO - Handbook ID for Postal Operations Manual (POM)

Publications - Primarily for public, marketing and mail guidelines.

Postal Bulletin - Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly.

Postal Forms - Can be searched by title or number. Website also provides links to OPM,

GSA, TSH, OSHA, OWCP.

Publication 223 - Information regarding directives and forms catalog.

#1 Business Goal - Strengthening customer relationship.

Value, Exceptional Service, Reliability - Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.

Building Customer Relationship - Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.

What the postal service offers - Better value, presence in every community, USPS.com, competitive pricing incentives.

Shipping Services - Priority, Express, Parcel Select, Parcel Return Service, International Mail

Parcel Select - Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.

Parcel Return Service - Consumer return merchandise.

International Mail - Service to over 180 countries. Includes FC, GXG, PM, PMEI.

GXG - Global Express Guaranteed

Global Express Guaranteed - 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499.

Dimensions:

Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108"

Priority Mail - 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.

Priority Mail Express - 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.

Mailing Services - First Class, Periodicals, Standard, Package Services

First Class - Up to 13 oz, 2-3 day delivery.

Periodicals - Newspapers, magazines, journals, newsletters.

Standard - Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only.

Media - Educations materials: Books, film, manuscripts, CD, DVD

Library - To/from libraries, schools

Bound Printed Matter - Permanently bound: catalogs, phone books. BMEU

Extra Services - Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt

Online Services - Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies.

Click-N-Ship - Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance.

Employee Engagement Programs - Identify opportunities. Business Connect/Customer Connect/Rural Connect

Package Pickup - Schedule online carrier pickup.