WGU C215 Practice Exam Questions and

WGU C215 Practice Exam Questions and Answers Rated A+

Which definition used for quality evaluates how well a product performs its intended function?

Fitness for use Support services Value for price paid Psychological criteria ✔✔Fitness for use

Which total quality management (TQM) process was developed to stress management's responsibility for quality?

Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality ✔✔14 points for quality improvement

Which total quality management (TQM) process consists of 13 published standards and guidelines?

ISO 1400

ISO 9002

ISO 9001

ISO 9000 ✔✔ISO 9000

A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.

Which quality tool should the company use to focus on correcting this particular issue?

Scatter diagram Control chart Flowchart Checklist ✔✔Checklist

Which quality control tool should be used to monitor the current status or end result of a process?

Checklist Flowchart Control chart Scatter diagram ✔✔Control chart

Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

Baseline for managing quality process; investment in preventative costs; budgeting

Enhance competition; understand consumer preferences; maintain communication with operations

Review and recommend product changes; satisfy customer needs; open communication

Reward employees; motivate staff performance; manage operations planned changes ✔✔Enhance competition; understand consumer preferences; maintain communication with operations

What is the common theme in total quality management (TQM) across all functions in an organization?

To satisfy customer needs To enhance management software To reward people rather than teams To ensure profit from product changes ✔✔To satisfy customer needs

Which concept of variation measures the central tendency of a set of data?

Mean Range Standard deviation Variable ✔✔Mean

What do assignable causes of variation indicate?

A computer virus was found in the system.

Out-of-control signals were found in the process.

Human resources found an operator was at fault.

Equipment was found to be out of control. ✔✔Out-of-control signals were found in the process.

Which continuous improvement method does C pk measure?

The most common measurement process

How close one is to a target and how consistent one is with the average performance

What a process is capable of and how long it will take to conclude

Parts per million on the capability index ✔✔How close one is to a target and how consistent one is with the average performance

What are two important aspects of Six Sigma?

Choose 2 answers

Technical tools People involvement Job design Facility location ✔✔Technical tools People involvement

Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

Screen patients and schedule follow-up appointments for those who have the most serious injuries

Screen patients and fast-track those with minor ailments