 (300 x 100 px) (1).png)
.png)
Refund policy
We Yeniv Limited operating on website URL https://yeniv.com of 2 Frederick Street
Kings Cross London are committed to providing high-quality digital software products to our customers. Due to the nature of digital goods, we have established the following refund policy to ensure clarity and transparency.
No Refunds for Digital Products
All sales of digital software products, including downloadable software, licenses, and access to online services, are final. Once a purchase is completed and the product has been delivered or accessed, we cannot offer refunds, exchanges, or returns.
Refunds may only be issued under the following exceptional circumstances:
Defective Products: If the digital product is proven to be defective or not as described, we will provide a replacement or offer a full refund. Please notify us within 7 days of purchase with sufficient proof of the defect.
Duplicate Purchase: If you accidentally purchased the same product more than once, please contact us within 48 hours for a resolution, which may include a refund or store credit.
Billing Errors: If you were charged incorrectly or there is a billing error, we will correct the mistake and issue any necessary refund.
How to Request a Refund
To request a refund under the exceptions mentioned above, please contact our support team at support@yeniv.com with your order details, including:
- Purchase receipt or order number
- A detailed explanation of the issue
- Screenshots or other supporting documentation, if applicable
Our team will review your request and respond within 5 business days.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Inability to use the product due to incompatibility with your systems
- Failure to follow product installation or usage instructions
- Purchases made through unauthorized resellers
Product Support
If you experience any issues with the product, we recommend contacting our support team for assistance before requesting a refund. We are dedicated to helping resolve any technical issues to ensure you can use the software effectively.
6.Modifications to the Refund Policy
Yeniv Limited reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website and will apply to all future transactions.
For any questions or concerns regarding this policy, please reach out to our support team at support@yeniv.com
